SNA Windows 95 Client Not Support Windows NT Password Change (158271)
The information in this article applies to:
- Microsoft SNA Server 2.11 SP1, when used with:
- the operating system: Microsoft Windows NT
This article was previously published under Q158271 SYMPTOMS
If you use SNA Server version 2.11 Service Pack 1 (SP1) Windows 3.x client
software, and you connect to SNA Server over TCP/IP sockets, NetWare
IPX/SPX, or Banyan IP, you may experience the following problem.
The SNA Server Windows 95 client software does not support the ability to
change the Microsoft Windows NT password during SNA client logon. If the
Windows NT administrator has configured their Windows NT user accounts for
User Must Change Password at Next Logon, or if the user password has
expired, the SNA Server Windows 95 client will display the following error
messages:
SnaBase
ERROR: Cound not open sponsor connection to <servername>
Do you want to run the SNA Client configuration program ?
ERROR: The SnaBase Service is not started.
NOTE: Many possible causes exist for a logon error besides a bad user ID,
password, domain, or expired password. Other possibilities include:
- The user account has been disabled.
- The user account has been locked out due to excessive failed logon
attempts.
- Restricted user logon hours has been defined.
- The user must logon from a specific workstation.
- The user is logging on using a trusted domain account and Windows NT
is currently unable to contact a domain controller in the trusted
domain.
CAUSE
The SNA Server Windows 95 client does not support the Windows NT password
change function.
RESOLUTION
Do one of the following:
- Use the Windows 95 Control Panel Password utility to change the user[ASCII 146]s
Windows NT password. This requires that the Windows 95 user is
already logging into the Windows NT domain (for example, to the domain
user account that has been assigned SNA Server resources) and his or
her Windows 95 computer is configured with the Microsoft Networking
redirector.
- Disable password expiration on the Windows NT account used by the SNA
Server Windows 95 user.
- Require the Windows NT administrator to reset the Windows NT account
when the SNA Windows 95 client logon fails.
STATUS
Microsoft has confirmed this to be a problem in Microsoft SNA Server
version 2.11 and 2.11 Service Pack 1 Windows 95 client software. We are
researching this problem and will post new information here in the
Microsoft Knowledge Base as it becomes available.
| Modification Type: | Major | Last Reviewed: | 10/23/2003 |
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| Keywords: | kbbug kbfix KB158271 |
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