Internal Internet Links Do Not Work (158089)


The information in this article applies to:

  • Microsoft Encarta 97 Encyclopedia for Macintosh
This article was previously published under Q158089

SYMPTOMS

When you click a link (for example, Web Links or Yearbook) to the Internet from Encarta 97, your web browser opens, but the Encarta page does not open.

CAUSE

Your browser does not support GURL AppleEvent. This is used by Internet Config and is required to connect you to the Encarta Internet site.

RESOLUTION

Update your web browser to a version that supports GURL AppleEvent and remove all previous versions of your web browser. Browsers that support this requirement include Microsoft Internet Explorer 2.0 or later, or Netscape 2.0 or later.

NOTE: Microsoft Internet Explorer version 2.1 is included on the Encarta 1997 compact disc.

MORE INFORMATION

Encarta 1997 uses Internet Config version 1.3 to determine what application to connect to a specific URL on the Internet. If the application does not understand the instructions Internet Config sends, the browser application may start, but it does not connect to the designated Web location.
Modification Type:MinorLast Reviewed:12/21/2004
Keywords:kbhowto KB158089
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