Configuring an HP JetDirect EX Plus 3 Interface Card (158078)


The information in this article applies to:

  • Microsoft Windows NT Workstation 4.0
  • Microsoft Windows NT Server 4.0
This article was previously published under Q158078

SYMPTOMS

When a Hewlett-Packard (HP) JetDirect EX Plus 3 (multiple port) interface card is incorrectly configured, all print jobs print to the first printer.

CAUSE

This can be caused by having uppercase letters or spaces in the port name. These cards are case-sensitive. If DLC protocol is used instead of TCP/IP, this will also cause all jobs to go to only one printer.

RESOLUTION

To resolve this problem, use one of the following methods:
  • Configure the printers to use TCP/IP instead of DLC.
  • When adding a Hewlett-Packard Network Port, in the Name box use only lowercase letters with no spaces. For example, use raw1, raw2, and raw3 or text1, text2, and text3.

    NOTE: The port names must have the sequential numeric value of 1, 2, 3 after the lowercase name in order for all three ports to be used.

MORE INFORMATION

The Hewlett-Packard (HP) JetDirect EX Plus 3 interface card is manufactured by Hewlett-Packard, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:9/7/2001
Keywords:kbprint KB158078
©2002 Microsoft Corporation. All rights reserved.