OFF97: Cannot Change Assistant When Free Disk Space Is Low (157955)


The information in this article applies to:

  • Microsoft Office 97 for Windows
  • Microsoft Excel 97 for Windows
  • Microsoft Word 97 for Windows
  • Microsoft Access 97
  • Microsoft PowerPoint 97 for Windows
  • Microsoft Office Binder 97
This article was previously published under Q157955

SYMPTOMS

In the Microsoft Office 97 programs listed above, when you choose a different Office Assistant, the Office Assistant may be unchanged and you do not receive a warning or error message.

CAUSE

This behavior occurs if your hard disk has less than 2 megabytes (MB) of free disk space available when you try to choose a different Office Assistant.

RESOLUTION

To prevent this behavior from occurring, keep at least 10 MB of free disk space on your hard disk, if possible.

NOTE: When you run Microsoft Office 97 programs with less than 10 MB of free disk space, you may encounter other types of problems, in addition to this one.

MORE INFORMATION

To choose a different Office Assistant, follow these steps:
  1. Right-click the Office Assistant, and then click "Choose Assistant" on the shortcut menu.
  2. Click the Gallery tab.
  3. Using the Back and Next buttons, scroll through the list of assistants until you see the one that you want to use, and then click OK.
When you click OK, the Office Assistant actor (.act) file is copied from your Microsoft Office 97 compact disc or your network server to your hard disk. Actor files can be quite large, up to 2 MB or more in size. If there is not enough room on your hard disk to contain the new actor file, the file is not copied, and you do not receive any error messages.

For additional information about the Office Assistant, please see the following article in the Microsoft Knowledge Base:

155143 OFF97: One Assistant Character Installed With Complete Setup

Modification Type:MajorLast Reviewed:5/23/2003
Keywords:kbprb KB157955
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