XFOR: SMTP CRs Routed to Home Site Before Going Out IMC (152919)
The information in this article applies to:
- Microsoft Exchange Server 4.0
This article was previously published under Q152919 SYMPTOMS
Mail addressed to Microsoft Exchange SMTP custom recipients will not be
sent by an alternate Microsoft Exchange Internet Mail Connector (IMC) if
the Microsoft Exchange Server at their home Site is down.
CAUSE
All Microsoft Exchange SMTP custom recipients are assigned a home Site, and
all mail sent to them must first travel to the home Site before it is sent
out over the IMC. In fact, message tracking will show the mail addressed as
'exchangeuser@exchangeserver' while it is en route to the home Site. The
home Site is responsible for resolving the Microsoft Exchange mail type to
an SMTP mail type.
If the Microsoft Exchange Server at the home Site is down, then the mail
will not go out to the external user through another IMC because it hasn't
been resolved to an SMTP mail type (it is still addressed as
'exchangeuser@exchangeserver'), even if another IMC is available.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 4.0. This problem was corrected in the latest Microsoft Exchange
Service Pack. For information on obtaining the Service Pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB152919 |
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