Microsoft CD Player Does Not Play Audio CD-ROMs (148366)


The information in this article applies to:

  • Microsoft Windows Millennium Edition
  • Microsoft Windows 95
  • Microsoft Windows 98
This article was previously published under Q148366

SYMPTOMS

When you insert an audio CD-ROM into your CD-ROM drive, Microsoft CD Player may not start automatically or when you attempt to start the CD Player, you receive one of the following error messages:
Please insert an audio compact disc.

-or-

Data or no disc loaded.

CAUSE

This behavior can occur if the CD-ROM audio device driver is missing or damaged.

RESOLUTION

To resolve this behavior, remove and reinstall the CD Audio Device driver and check your DMA setting:
  1. Click Start, point to Settings, click Control Panel, and then double-click Multimedia.
  2. Click the Devices tab, double-click the Media Control Devices branch to expand it, click CD Audio Device (Media Control), and then click Properties.
  3. Click Remove, click Yes when you are prompted to remove the device, click OK, click OK, and then restart your computer.
  4. Click Start, point to Settings, click Control Panel, and then double-click Add New Hardware.
  5. Click Next, click Next, click No, I want to select the hardware from a list, click Sound, video, and game controllers, and then click Next.
  6. In the Manufacturers box, click Microsoft MCI, in the Models box, click CD Audio Device (Media Control), click Next, click Finish, and then click Yes.
  7. Click Start, point to Settings, click Control Panel, and then double-click System.
  8. Click the Device Manager tab, double-click the CDROM branch to expand it, and then click the CD-ROM drive.
  9. Click Properties, click the Settings tab, click to clear the DMA check box, click OK, and then click OK.
Modification Type:MinorLast Reviewed:12/16/2004
Keywords:kbenv kberrmsg kbprb KB148366
©2004 Microsoft Corporation. All rights reserved.