MSB: "Internal Error" or Computer Hangs When Starting (147849)


The information in this article applies to:

  • the operating system: Microsoft Windows 95
  • the operating system: Microsoft Windows 98
  • Scholastic's Magic School Bus series: Explores the Human Body for Windows
  • Scholastic's Magic School Bus series: Explores the Ocean for Windows 1.0
  • Scholastic's Magic School Bus series: Explores Inside the Earth 1.0
  • Scholastic's Magic School Bus series: Explores in the Age of Dinosaurs for Windows
  • Scholastic's Magic School Bus series: Explores the Rainforest for Windows 1.0
  • Scholastic's Magic School Bus series: Explores the Solar System for Windows 1.0
This article was previously published under Q147849

SYMPTOMS

When you run Magic School Bus title listed above on a computer using Windows 95/98, you may receive one or more of the following error messages:
Internal Error 300. Use Video for Windows version 1.1 or greater, not

-or-

Internal Error 416. Use Video for Windows 1.1 or greater, not
Additionally, the computer may stop responding (hang) before the opening screen is displayed.

CAUSE

This behavior can occur if Video for Windows is not installed correctly.

RESOLUTION

To resolve this problem, make sure the Motion Video Device (Media Control) setting is enabled.

If the problem persists, reinstall the Motion Video Device (Media Control) and Video codecs that are included with Windows.

Turning On Motion Video Device

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Multimedia.
  3. Click the Advanced or Devices tab.
  4. Double-click Media Control Devices.
  5. Click Motion Video Device (Media Control), and then click Properties.

    NOTE: If the Windows 3.x Motion Video Device is installed, it is named MCI Driver For AVI.
  6. Make sure the Use This Media Control Device option is selected.
  7. Click OK. Restart Windows if you are prompted to do so.
  8. Start the Magic School Bus title.
If, after following these steps, the problem continues, reinstall the Motion Video Device and the Video codecs.

Reinstalling Motion Video Device

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add New Hardware.
  3. Click Next, click No, and then click Next.

    NOTE: If you are using Windows 98, click Next, click Next, click No, and then click Next.
  4. In the Hardware Types box, click Sound, Video And Game Controllers, and then click Next.
  5. In the Manufacturers box, click Microsoft MCI. In the Models box, click Motion Video Device (Media Control). Click Next.
  6. Click Finish. Restart Windows if you are prompted.
For more information about MCI Devices, please see the following article in the Microsoft Knowledge Base:

142731 How to Install and Remove Codecs and MCI Devices in Windows 95

Reinstall Video Codecs

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the Windows Setup tab.
  4. In the Components list box, click Multimedia.
  5. Click Details.
  6. If the Video Compression option is selected, it may not be installed properly, and should be removed. To remove Video Compression, do the following:

    1. Click the Video Compression check box to clear it, and then click OK.
    2. Click OK again.
    3. Repeat steps 1-5 to return to the Video Compression check box in Add/Remove Programs.
  7. Click the Video Compression check box to select it.
  8. Click OK, and then click OK again.
  9. Follow the instructions on the screen.
For more information on Video codecs, please see the following article in the Microsoft Knowledge Base:

142946 Troubleshooting Video Codecs in Windows 95

MORE INFORMATION

If, after following the above steps, you are still unable to run the Magic School Bus title, try the following procedure:

NOTE: The following steps involve creating, editing, renaming, and deleting files and folders. For more information about how to accomplish these tasks in Windows, see your Windows printed documentation or online Help.

  1. Double-click My Computer.
  2. On the View menu, click Options or Folder Options.
  3. Click the View tab.
  4. Make sure that the Show All Files option is selected, and the Hide MS-DOS File Extensions For File Types That Are Registered box is not selected.
  5. Click OK.
  6. In the Windows\System folder on your hard drive, rename the following files (if they exist):

    indeov.drv
    Ir21_r.dll
    Ir32.dll
    Mciavi.drv
    Msvidc.drv
    Msrle.drv

  7. Reinstall the Motion Video Device and the Video codecs. To do this, please follow the steps in the "RESOLUTION" section of this article.
  8. Delete the appropriate Magic School Bus title's folder, and then reinstall the Magic School Bus program.
For additional troubleshooting information, please see the following articles in the Microsoft Knowledge Base:

142179 Troubleshooting .avi File Playback Problems in Windows 95

139806 Err Msg: MMSYSTEM266 The Device Could Not Be Loaded...

Modification Type:MinorLast Reviewed:8/17/2005
Keywords:kbenv kberrmsg kbprb kbsetup kbtshoot KB147849
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