Cannot Detect IDE CD-ROM Attached to Sound Blaster Card (147676)

The information in this article applies to:

Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Professional
Microsoft Windows NT Workstation 4.0
Microsoft Windows NT Server 4.0

This article was previously published under Q147676

SYMPTOMS

Windows NT Setup may report that no mass storage devices were found. You may also receive a message that prompts you to insert the Windows NT Server or Windows NT Workstation disk number 4.

CAUSE

This problem may occur if your CD-ROM drive is attached to the IDE interface of a Creative Labs Sound Blaster 16 or AWE32 adapter. Windows NT 4.0 does not identify the way the IDE port is used on Creative Labs Sound Blaster 16 and AWE32 adapters.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem has been corrected in Service Pack 2.0 for Windows NT version 4.0. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

For more information on troubleshooting CD-ROM problems please refer to the following articles in the Microsoft Knowledge Base

Article ID: 139986
Title : CD-ROM Drive Not Recognized After Installing Windows NT

Article ID: 126380
Title : Troubleshooting CD-ROM Problems in Windows NT

Article ID: 141591
Title: : Clarification of Enhanced IDE Under Windows NT

Sound Blaster adapters are manufactured by Creative Labs, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Modification Type:	Major	Last Reviewed:	5/7/2003
Keywords:	kbbug kbfix kbHardware kbsetup KB147676