Err Msg: <Program> Setup Was Not Completed Successfully (147404)


The information in this article applies to:

  • Microsoft Bookshelf 1996-97 for Windows
  • Microsoft Close Combat for Windows 1.0
  • Microsoft Encarta Encyclopedia 99
  • Microsoft Encarta 98 Encyclopedia for Windows
  • Microsoft Encarta 96 Encyclopedia for Windows
  • Microsoft Money 99
  • Microsoft Money 98
  • Microsoft Works 4.5a
  • the operating system: Microsoft Windows 98
  • the operating system: Microsoft Windows 95
  • Microsoft Encarta Encyclopedia 99 Concise Edition
  • Microsoft Encarta Encyclopedia Deluxe 99
This article was previously published under Q147404

SYMPTOMS

When you attempt to install one of the programs listed in the applies to section of this article, you may receive the following error message:

<Program> Setup was not completed successfully
where <program> is the name of the program you are attempting to install.

CAUSE

This behavior can occur if one or more of the following files are missing, damaged, or the incorrect version.

  • Dciman.dll
  • Dciman32.dll
  • Msvfw32.dll

RESOLUTION

To resolve this issue, replace all three files on the hard disk with the original files from the Windows CD-ROM or disks. To do this, follow these steps:

  1. Click Start, point to Find, and then click Files Or Folders.
  2. In the Named box, type dciman.dll, and then click Find Now.
  3. In the list of found files, right-click the Dciman.dll file, and then click Delete.
  4. Repeat steps 2-3 for the following files:
    • Dciman32.dll
    • Msvfw32.dll

  5. Close the Find: Files Named Msvfw32.dll window.
  6. Extract new copies of the Dciman.dll, Dciman32.dll, and Msvfw32.dll files to the Windows\System folder.

    If you are using Microsoft Windows 95, the following table shows the locations for the Dciman.dll, Dciman32.dll, and Msvfw32.dll files: 

          Disk or CD-ROM             File Name      Cabinet File
      ------------------------------------------------------

      Windows 95 CD-ROM          Dciman.dll     Win95_08.cab
                                 Dciman32.dll   Win95_08.cab
                                 Msvfw32.dll    Win95_08.cab

      Windows 95 OEM Service     Dciman.dll     Win95_11.cab
      Release 2 (OSR2) CD-ROM    Dciman32.dll   Win95_11.cab
                                 Msvfw32.dll    Win95_12.cab

      Windows 95 DMF disks       Dciman.dll     Win95_08.cab
                                 Dciman32.dll   Win95_08.cab
                                 Msvfw32.dll    Win95_08.cab

      Windows 95 non-DMF disks   Dciman.dll     Win95_13.cab
                                 Dciman32.dll   Win95_13.cab
                                 Msvfw32.dll    Win95_13.cab

    If you are using Microsoft Windows 98, you can find the Dciman.dll and Dciman32.dll files in the Win98_31.cab cabinet file on the Windows 98 CD-ROM, and you can find the Msvfw32.dll file in the Win98_36.cab cabinet file on the Windows 98 CD-ROM.

    For information about how to use the Extract tool, please see the following article in the Microsoft Knowledge Base:

    129605 How to Extract Original Compressed Windows Files

  7. Restart the computer.

MORE INFORMATION

If you continue to receive this error message, you can resolve the issue by reinstalling Windows 95/98. However, this should only be used as a last resort. Reinstalling Windows resets many of your custom settings to the Windows defaults.

For information about how to reinstall Windows, please see your Windows printed documentation or online Help.
Modification Type:MajorLast Reviewed:1/5/2005
Keywords:kberrmsg kbprb kbsetup KB147404
©2004 Microsoft Corporation. All rights reserved.