Application Error in SPOOLSS.EXE When Printing (147347)
The information in this article applies to:
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q147347 SYMPTOMS
When you attempt to print or configure the printer in Windows NT, you may receive the following error message:
An application error has occurred and an application error log
is being generated.
SPOOLSS.EXE
Exception: access violation (0xc0000005), Address: <Hex address>
IN Windows 2000, you may receive the following error message:
An application error has occurred and an application error log
is being generated.
SPOOLSV.EXE
Exception: access violation (0xc0000005), Address: <Hex address>
CAUSE
This problem occurs if you have many .SHD and .SPL files in the spool
directory. The global default location for all printer spool files is
%SYSTEMROOT%\SYSTEM32\SPOOL\PRINTERS. If your spool directory is in a
different location, please see the following article in the Microsoft
Knowledge Base:
123747 Moving the Windows NT Default Paging and Spool File
RESOLUTION
To correct this problem, stop the Spooler service, and remove the .SHD and
.SPL files from your spool directory. In addition, remove any unused or old
.TMP files from your Temp directory. The Spooler service can then be
restarted.
| Modification Type: | Major | Last Reviewed: | 5/7/2003 |
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| Keywords: | kbnetwork KB147347 |
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