XCLN: Boldon James MAPI X.500 Address Book Client Service Crash (145789)
The information in this article applies to:
- Microsoft Exchange Windows NT client 5.0
- Microsoft Outlook 97
This article was previously published under Q145789 SYMPTOMS
You are using the Boldon James MAPI X.500 Address Book client service on a
computer that is also running Microsoft Exchange Server. When you attempt
to save configuration changes, the Inbox or the Outlook client stops
responding. An access violation message similar to the following appears:
An application error has occurred and an application error log is
being generated EXCHNGE32.EXE
Exception: access violation (0xc0000005), Address: 0x6de3e107
This will not happen if the Inbox client or the Outlook client software is
installed on a computer other than the one running Microsoft Exchange
Server.
CAUSE
When installed on the same computer as Microsoft Exchange Server, the
client Setup.exe will not overwrite the existing Wmsui[32].Dll files. This
is proper behavior.
However, the DBCS-enabled code in the server's Wmsui that displays property
sheet dialogs (for address book and configuration) would access violate on
close.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Exchange Server
version 5.0.
This problem was corrected in the latest Microsoft Exchange 5.0 Server U.S.
Service Pack. For information on obtaining the service pack, query on the
following word in the Microsoft Knowledge Base (without the spaces):
MORE INFORMATION
The Boldon James MAPI X.500 Address Book client service is manufactured by
Boldon James, a vendor independent of Microsoft; we make no warranty,
implied or otherwise, regarding this product's performance or reliability.
| Modification Type: | Minor | Last Reviewed: | 4/28/2005 |
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| Keywords: | kbusage KB145789 |
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