Using the CompuServe Address Book in Microsoft Exchange (142407)

SYMPTOMS

If you add the CompuServe address book to the list of available address books in Microsoft Exchange and then try to use a name from the CompuServe address book when you compose a new message, Microsoft Exchange may not recognize the name. When you click Check Names or send the message, you may be prompted to create a new address for the name or to choose a different name from the available address books.

RESOLUTION

To work around this problem, use one of the following methods:

When the Check Names dialog box appears, choose the name you want from the list of names in the CompuServe address book. To do so, click Show More Names, click CompuServe Address Book in the list of available address books, click the name you want, and then click OK.
Before you click Check Names or try to send the message, select the name you want in the CompuServe address book. To do so, click the To button, click CompuServe Address Book in the list of available address books, click the name you want, and then click OK.
Before you compose the new message, add the name you want from the CompuServe address book to your personal address book, which is automatically checked each time you send a message. To do so, click Address Book on the Tools menu, click CompuServe Address Book in the list of address books, double-click the name you want, click Personal Address Book, and then click OK.

MORE INFORMATION

The CompuServe address book is not added to the list of available address books in Microsoft Exchange by default. To add the CompuServe address book, follow these steps:

Add the CompuServe Mail information service to your current Microsoft Exchange profile. To do so, double-click the Setup.exe file in the Drivers\Other\Exchange\Compusrv folder on the Windows 95 CD-ROM. When you are prompted to add CompuServe Mail for Microsoft Exchange to your default profile, click Yes. When you are prompted for the location of the common CompuServe folder, select the folder in which the Compu- Serve files are located (if you have a CompuServe information manager installed on your computer). If you do not have a CompuServe information manager installed on your computer, accept the default folder selected by Windows 95.

NOTE: The CompuServe Mail information service is included in the CD-ROM version of Windows 95, but not in the floppy disk version. To use the CompuServe Mail information service, you must have the CD-ROM version of Windows 95.

Double-click the Inbox icon on the desktop to start Microsoft Exchange.
On the Tools menu, click Options, and then click the Addressing tab.
Click Add, click CompuServe Address Book, click Add, and then click Close.

The CompuServe address book is stored in a file called Addrbook.dat. When you are using a CompuServe information manager, such as WinCIM, this file is located in the <cserve>\Support folder, where <cserve> is the folder containing the CompuServe information manager. If you are not using a CompuServe information manager, this file is created by Windows 95.

When you add a new address after you install the CompuServe address book, you must specify whether the address should be added to the CompuServe address book or the Microsoft Exchange personal address book. When you add an address to the CompuServe address book, the address is added to the Addrbook.dat file, not the Microsoft Exchange personal address book (.pab) file.