How to Back Up Exchange Mail Server (141704)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q141704

SYMPTOMS

When you back up an Exchange Mail Server with Arcada NTBackup or any backup software without running two required services on the server, one of the following two error messages appears:
The specified computer is not a Microsoft Exchange Server or its services are not started

or,
The specified computer cannot be found.

CAUSE

This problem occurs if the user fails to run BOTH Directory Service AND Information Service on the server to back up. These two services are required for Exchange Server backup.

RESOLUTION

Activate Directory Service and Information Service by performing the following procedure:
  1. Go to the Start Service dialog box.
  2. In the Backup Window, choose Operations then choose Microsoft Exchange.
  3. In the Server box, type the server name.
  4. Select Start Service to enable the Service box.
  5. Choose Directory and then Information Store.


Modification Type:MajorLast Reviewed:12/16/2003
Keywords:KB141704
©2003 Microsoft Corporation. All rights reserved.