Multimedia Sound Card Support Files Are Missing or Corrupt (140491)
The information in this article applies to:
- Microsoft Bookshelf 1996-97 for Windows
- Microsoft Encarta 96 Encyclopedia for Windows
This article was previously published under Q140491 SYMPTOMS
When you install a Microsoft multimedia program, you receive the following
error message:
Setup has detected that your computer is missing one or more of the
necessary components for enjoying the full range of features of
<Microsoft multimedia title>.
For information on the problem and how to correct it, click Help.
When you're ready to continue Setup, click OK.
No sound card detected.
No MIDI output device.
<OK><HELP>
CAUSE
The manufacturer-provided sound card software is not properly installed.
RESOLUTION
To correct the problem, use one of the methods below to reinstall the
sound card drivers.
Method 1
Reinstall the sound card drivers following the manufacturers instructions.
This usually involves running the installation program on the manufacturer-
provided disks. For more information, contact your hardware vendor.
Method 2
Manually add and configure the sound card drivers as follows: - Double-click Control Panel, usually found in the Main group of
Program Manager.
- Double-click Drivers to see the list of installed devices.
- If drivers for the sound card are already present, remove them with
the Remove button, restart Windows, and then begin at Step 1 again.
- Click Add. The Add window appears with Unlisted Or Update
Driver selected. Click OK.
- Insert the manufacturer-provided disk and click OK. Follow the on screen
instructions. For information on how to configure the drivers, please
see your sound card user's guide or contact the manufacturer.
MORE INFORMATION
When you install the software from your sound card manufacturer, files
supporting different types of sound are installed to your system.
| Modification Type: | Major | Last Reviewed: | 10/6/2003 |
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| Keywords: | KB140491 |
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