Cannot Type User Name or Password Logging on as a Different User (140257)
The information in this article applies to:
This article was previously published under Q140257 SYMPTOMS
If you add a new keyboard layout while user profiles are enabled, and
then choose the "Close all programs and log on as a different user" option
in the Shut Down Windows dialog box, the keyboard may stop responding
(hang).
CAUSE
User.exe creates a window/queue for the login box so early that the
system does not realize it is using an unusable language. The language
is unusable because the other language files have not been loaded yet.
RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem. To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site: Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
This fix should have the following file attributes or later:
USER.EXE version 4.00.951 dated 10/26/95 9:51am 461,984 bytes
This update is currently available in the following localized versions:
- English
- French
- German
- Dutch
- Portuguese (Brazil)
To work around this problem, restart your computer after you add a new
keyboard layout. To do so, click Start, click Shut Down, click Shut Down,
and then click OK.
STATUS
Microsoft has confirmed this to be a problem in Microsoft Windows 95 and
OEM Service Release 2 (OSR2). An update to address this problem is now
available, but is not fully regression tested and should be applied only
to computers experiencing this specific problem. Unless you are severely
impacted by this specific problem, Microsoft does not recommend
implementing this update at this time. Contact Microsoft Technical Support
for additional information about the availability of this update.
This issue is resolved in Microsoft Windows 98.
| Modification Type: | Minor | Last Reviewed: | 10/18/2005 |
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| Keywords: | kbHotfixServer kbQFE kbenv kbprb KB140257 |
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