Works, Automap: Unable to Start DDE Communications (140113)

RESOLUTION

This error occurs when you are using a shell other than Explorer. It may also occur if you have other programs, including Terminate-and-Stay- Resident (TSR) programs, running during Works Setup.

If you receive this error, do the following:

Make sure no other programs are running before starting Works or Automap Setup. To make sure no other programs are running do the following:

1. Press CTRL+ALT+DEL simultaneously to open the Close Program box.
2. If any program other than Explorer and Systray is listed, click on it and click End Task.
3. Repeat these steps until no programs other than Explorer and Systray appear in the box.

Use Explorer as the shell program. To make sure you are using Explorer as the shell do the following:

1. Click the Start button and then click Run.
2. Type system.ini and press ENTER.
3. In the [Boot] section, make sure that the Shell= line reads as follows:

   Shell=Explorer.exe.

To Add a Shortcut for Works

To create a shortcut for Works, do the following:

1. Click the Start button point to Settings and then click Taskbar.
2. On the Start Menu Programs tab, click Add.
3. Type the following in the Command Line box and click Next:

   <drive>\<directory>\msworks.exe.

   For example, if you installed Works in the Msworks folder on drive C, you would type:

   c:\msworks\msworks.exe

   NOTE: If you are unsure what directory contains the Works program file, you can click the Browse button to help locate it.
4. Click the Programs folder and then click Next.
5. Type Microsoft Works for the shortcut name and click Finish.
6. Click OK.

For additional information, see the following article in the Microsoft Knowledge Base: