Works 95 Error: "The System Telephone Dialer is Unavailable" (136296)


The information in this article applies to:

  • Microsoft Works 4.5
  • Microsoft Works for Windows 95, version 4.0
  • Microsoft Works for Windows 95, version 4.0 4.0a
This article was previously published under Q136296

SYMPTOMS

When you try to use the Dial This Number Command in Works, you may receive one of the following error messages:
The system telephone dialer is unavailable.

This command requires the installation of a telephone dialer component.

-or-

Use Phone Dialer to handle voice call requests from other programs.

CAUSE

The Works Dial This Number feature requires Phone Dialer, a communications component of Windows 95. Works sends commands to the Phone Dialer to complete the Dial This Number command.

The second error message can also be caused if the Use Phone Dialer option is turned off.

NOTE: This option is on by default.

RESOLUTION

Install the Windows 95 Phone Dialer and enable the Use Phone Dialer option.

NOTE: Make sure you have your Windows 95 disks or CD-ROM available in case Setup needs to install the Phone Dialer from the setup disks.

Installing Phone Dialer

To install Phone Dialer, do the following:

  1. Click Start, point to Settings, and then click Control Panel.
  2. Double-click Add/Remove Programs.
  3. Click the Windows Setup tab.
  4. Click Communications, then click Details.
  5. Click Phone Dialer.
  6. Click OK, and then click Apply.

Enabling Use Phone Dialer Option

To enable the Use Phone Dialer option, do the following:

  1. Click Start, point to Programs, point to Accessories, and then click Phone Dialer.
  2. On the Tools menu, click Connect Using.
  3. Click Use Phone Dialer To Handle Voice Call Requests From Other Programs. Click OK.
Modification Type:MajorLast Reviewed:11/15/2004
Keywords:kbprb KB136296
©2004 Microsoft Corporation. All rights reserved.