Microsoft Fax for Windows 95 Questions and Answers (132991)

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1. Q. What fax/modems does Microsoft Fax support?
   
   A. Microsoft Fax supports Class 1 and Class 2 fax/modems. Class 1 fax/modems can send documents to each other in an editable (or e-mail) format. Class 2 fax/modems can send and receive faxes in facsimile format only.
2. Q. Why does my CAS modem not work with Microsoft Fax?
   
   A. CAS modems (such as the Intel SatisFAXtion 200i, Intel SatisFAXtion 400i, and GammaLink CAS modem) are not supported in Microsoft Fax. A firmware revision is available from Pure Data for the Intel SatisFAXtion 400i CAS modem to make it Class 1 compatible. For information about whether your modem can be made Class 1 compatible, please contact your modem manufacturer.
3. Q. Why does Microsoft Fax indicate that it is going offline when I use The Microsoft Network?
   
   A. This occurs because you have selected both Microsoft Fax and The Microsoft Network services in your Microsoft Exchange profile. When you launch electronic mail services using The Microsoft Network, Microsoft Exchange attempts to load all the installed providers, causing Microsoft Fax to be loaded as well. Microsoft Fax cannot initialize the communications port because The Microsoft Network is already connected. When you disconnect from The Microsoft Network, Microsoft Fax can go online automatically.
4. Q. I upgraded my shared Windows for Workgroups At Work Fax server to the Windows 95 network fax server and now I cannot connect to it using a Windows for Workgroups At Work Fax client. Why?
   
   A. The network fax server components have been redesigned in Windows 95, causing you to be unable to connect to Windows 95 network fax servers using Windows for Workgroups At Work Fax clients. A resolution for this problem should be available soon.
5. Q. Why is Microsoft Fax unable to initialize the modem when I start Microsoft Exchange? CompuServe Mail does not seem to have a problem accessing the modem.
   
   A. If you have both CompuServe Mail and Microsoft Fax services installed in your Microsoft Exchange profile and you have enabled the Retrieve Mail On Startup option for CompuServe Mail, Microsoft Fax cannot initialize the port until the CompuServe Mail service disconnects and releases the port. To work around this behavior, disable the Retrieve Mail On Startup option in CompuServe Mail so that Microsoft Fax can initialize the modem. Once Microsoft Fax has initialized the modem, connect to CompuServe and retrieve your mail.
6. Q. When I compose a new message and address it using the [FAX:XXX-XXXX] format, the prefix settings are ignored. Why?
   
   A. When you use this format to send a fax, Microsoft Fax does not use TAPI services to create a phone number to dial and ignores prefixes defined using TAPI. To work around this behavior, use the following format instead:

   [FAX:+1 (XXX) XXX-XXXX]

7. Q. Why does my fax/modem connect at only 9600 bits per second (bps)?
   
   A. During the development and testing of Microsoft Fax, we found that some fax/modems are unreliable when sending at 14.4 bps in fax mode. High-speed transmission is disabled for these modems. If you feel your fax/modem supports high-speed transmission, you can enable high-speed transmission with the following steps:
   
   
   1. Click the Start button, point to Settings, then click Control Panel.
   2. Double-click the Mail And Fax icon, click Microsoft Fax, then click Properties.
   3. On the Modem tab, click your modem, then click Properties.
   4. Click the Advanced button, then click the Disable High Speed Transmission check box to clear it. Click OK.
8. Q. Why can I send faxes but not receive them?
   
   A. To receive incoming faxes, you must start Microsoft Exchange and set the modem to Auto Answer or Manual Answer mode.
9. Q. When I send a fax in binary format I receive an error message stating "Editable format not supported." Why?
   
   A. To use binary format or advanced security options, both the sending and receiving fax/modems must be supported Class 1 fax/modems.
10. Q. Can I make my fax/modem answer the phone in one ring?
    
    A. No, there is no way to make the fax/modem answer in one ring. This is a limitation of Microsoft Fax.