Server Instability After Reboot Caused by NDIS Driver Problem (132722)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Workstation 3.51
  • Microsoft Windows NT Server 3.5
  • Microsoft Windows NT Server 3.51
This article was previously published under Q132722

SYMPTOMS

Computers running Windows NT (especially multiprocessor computers) may stop responding (hang) or display a STOP message, within a few minutes of the Windows NT startup sequence after being rebooted.

CAUSE

There is a problem is NDIS.SYS that causes Windows NT to attempt to close a Windows NT file handle twice when NdisOpenFile and NdisCloseFile are called. Closing a handle a second time causes undefined results. If the handle being closed a second time is in use by another driver, the results are unpredictable, but may include a system hang or STOP message.

The following network card drivers make calls to the NdisOpenFile and NdisCloseFile APIs, and therefore may indirectly cause the symptoms mentioned above.

ANDTOK.SYS
F30N3.SYS
F70N3.SYS
IRMATRAC.SYS
NCRTOK.SYS
MDGMPORT.SYS
NE3200.SYS
NETFLX.SYS
PCIMAC.SYS
PRONET16.SYS
TCTOKNT.SYS
UBNEI.SYS

NOTE: The problem is in NDIS, not in these drivers. They are listed here to help identify systems that may exhibit the symptoms mentioned above.

RESOLUTION

To correct this problem, upgrade to Windows NT 3.51 (if you have not already done so) and install the latest U.S. Service Pack for Windows NT version 3.51.

NDIS.SYS was corrected to close the Windows NT file handle only once.

STATUS

Microsoft has confirmed this to be a problem in Windows NT versions 3.5 and 3.51. This problem has been corrected in the latest U.S. Service Pack for Windows NT version 3.51. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

Modification Type:MajorLast Reviewed:12/16/2003
Keywords:KB132722
©2003 Microsoft Corporation. All rights reserved.