Macintosh Encarta 1995: Error Type 28 Occurs (131538)


The information in this article applies to:

  • Microsoft Encarta 95 The Complete Interactive Multimedia Encyclopedia for Macintosh
This article was previously published under Q131538

SYMPTOMS

When you try to start Encarta 1995, you may receive the following error message:
Encarta can't find the files needed to start. Either the CD is not inserted, or the path to the files is incorrect. To correct this, insert the CD or run Installer again"
After you press OK, another error message appears:
Application "unknown" has unexpectedly quit because an error of type 28 occurred

RESOLUTION

Try one of the following resolutions.

Resolution 1

If you installed Encarta 1995 to a disk drive other than the drive that has your system folder, restarting your computer should remove the source of the error messages. If you installed Encarta to the drive with the system folder on it, delete the Encarta 1994 and 1995 preference files from the System:Preference Folder and restart Encarta.

-or-

Resolution 2

The Macintosh has a limit of 128 font suitcases. If Encarta is installed on a Macintosh that already has 128 suitcases, the Encarta fonts will not be installed; however, no warning will be given. If you then try to run Encarta, you get the same error message described above.

To correct this problem, reduce the number of font suitcases and reinstall Encarta.

MORE INFORMATION

The correct procedure for installing Encarta 1995, according to Section 6 of the Encarta 1995 ReadMe file is included below. Consult your Encarta ReadMe file fore information.

ReadMe File Section 6: Where Encarta Installer Puts Files

The Encarta Installer program creates folders and copies files to several locations. When you install Encarta '95, the Installer program:
  • Creates a folder on your hard disk called "Encarta '95" and copies the following to it:

    Microsoft Encarta '95 - the main Encarta application.

    Encarta '95 Read Me - the document you are reading now.

    Encarta & Memory - a Read Me document explaining memory issues and troubleshooting.

    Animation Launcher - used to run animations in low memory situations.

    Animation - a file used by Encarta in playing of animations.

    Encarta Projector - Macromedia application that plays Director movies.

    SimpleText - a text editor that allows you to view the ReadMe files.

    Data Files - folder that contains data files needed by Encarta.

    Microsoft System Information - folder with applications that may be required if you need product support from Microsoft.

    InterActivities - a folder containing aliases to the InterActivities and MindMaze

  • Creates a folder called "Encarta '95 Preferences" in your System:Preferences folder
  • Creates a folder called "Encarta '94 Preferences" in your System:Preferences folder, this is created to enable Microsoft Works 4.0 to work together with Encarta '95. This folder will not be created if Encarta '94 is already installed on your system.
  • Copies QuickTime Powerplug to your System:Extensions folder. This is only necessary for PowerMac systems; it can be removed from other systems.
  • Copies QuickTime 2.0, QuickTime Musical Instruments, and Sound Manager to the System:Extensions folder (if needed). These are necessary to play video and sound.
  • Copies FIF Component to the System:Extensions folder. This is necessary to load images from the CD.
  • Copies Apple Multimedia Tuner to the System:Extensions folder. This allows the multimedia in Encarta to run properly.
  • Copies Sound Manager Sound control panel to the System:Control Panels folder (if needed).
  • Copies Times, Arial, MS Reference, and Symbol fonts to System folder.
On System 7.0 and 7.0.1, these fonts are copied to the System suitcase. On System 7.1 or higher these fonts are copied to the Fonts folder.

If you choose to switch disks before installing (to a hard disk that is not your startup volume) you MUST RESTART YOUR MACINTOSH before Encarta will run correctly. On System 7.0 and 7.0.1, installing to a non-boot drive will not properly install the necessary fonts. It is also possible that the installer will not install the program to a non-boot drive on some systems. To resolve these problems, try installing to your boot drive, then drag the Encarta '95 folder to the desired drive.
Modification Type:MajorLast Reviewed:5/26/2001
Keywords:KB131538
©2002 Microsoft Corporation. All rights reserved.