FAX: Faxes Print on Every Other Page with Size A4 Paper (123613)
The information in this article applies to:
- Microsoft Mail Gateway to Fax 3.0
- Microsoft Mail Gateway to Fax 3.0a
- Microsoft Mail Gateway to Fax 3.2
This article was previously published under Q123613 SYMPTOMS
An extra sheet of paper is ejected between each page printed when
DISPLAY.EXE is configured to automatically spool faxes to a printer using
European paper size (A4).
CAUSE
The PPB driver that is used to read the printer configuration from the
DISPLAY.EXE does not correctly read an A4 paper size. Therefore, if the
actual size of the A4 paper is 247 cm by 246 cm, the extra pages will be
printed.
WORKAROUND
Because the PPB driver is not used by FAXVIEW.EXE, it is possible to turn
off the automatic spool and let users print their faxes from their own
desktop using FAXVIEW.EXE. This will allow the faxes to print on a single
page.
| Modification Type: | Major | Last Reviewed: | 10/2/2003 |
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| Keywords: | KB123613 |
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