Err Msg: Unknown Firmware Error with Archive 5580 Tape Drive (123110)
The information in this article applies to:
- Microsoft Windows NT Workstation 3.5
- Microsoft Windows NT Workstation 3.51
- Microsoft Windows NT Workstation 4.0
- Microsoft Windows NT Server 3.5
- Microsoft Windows NT Server 3.51
- Microsoft Windows NT Server 4.0
This article was previously published under Q123110 SYMPTOMS
When you use the Windows NT Backup program (NTBACKUP.EXE) in Windows NT
with an Archive 5580 tape unit, the following message may appear when you
attempt to initialize and format a tape and the attempt may fail:
Unknown firmware error.
CAUSE
This problem occurs if the Archive 5580 tape unit you are using has a
serial number that starts with the letters AAA or BBB. These two tape unit
models are not compatible with Windows NT, even though the Archive 5580
tape unit is listed in the Windows NT Hardware Compatibility List (HCL).
Only the model with a serial number that starts with the letters CCC works
with the Windows NT Backup program.
RESOLUTION
Obtain the latest firmware from your tape unit vendor that starts with the
letters CCC (for example, serial number CCC60612). For more information,
call Archive Corporation at (714) 641-0279.
The Archive 5580 tape units are manufactured by Archive Corporation, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding these products' performance or reliability.
| Modification Type: | Major | Last Reviewed: | 5/6/2003 |
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| Keywords: | KB123110 |
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