PC Ext: Err: [012] This Corrupt Message Cannot Be Delivered... (121733)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q121733 SYMPTOMS
The External Mail program (EXTERNAL.EXE) may generate the following entry
in
the SYSTEM.LOG files of a destination postoffice:
[012] This corrupt message cannot be delivered. Contact your administrator.
The originator of the message may receive a similar message that also
includes the returned mail item. The returned message shows no apparent
corruption.
CAUSE
This error can occur when multiple recipients are specified for one
postoffice and one of the recipients experiences a delivery problem. As the
External Mail program tries to create the SYSTEM.LOG report, memory can be
corrupted. This memory corruption can cause the External Mail program to
stop responding (hang), or to produce a SYS3175 message in the OS/2
environment or a general protection error in the NT environment.
When you restart the External Mail program, the [012] error message may be
generated during the External Mail program's "Delivering new mail" cycle.
The 012 message is not generated consistently and seems to depend on the
combination of messages with which External is working.
This problem does not occur for mail sent from user to user within one
postoffice.
STATUS
Microsoft has confirmed this to be a problem in version 3.2.9 of the
External Mail program. This problem was corrected in version 3.2.12 of
EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can
download EXTUPD.EXE, a self-extracting file, on the following services:
- Microsoft's World Wide Web Site on the
Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile EXTUPD.EXE, and click GO!
Open the article, and click the button to download the file.
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder.
Get EXTUPD.EXE
- The Microsoft Network
On the Edit menu, click Go To, and then click Other Location. Type
mssupport.
Double-click the MS Software Library icon.
Find the appropriate product area. Locate
and Download EXTUPD.EXE.
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
| Modification Type: | Major | Last Reviewed: | 10/21/2000 |
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| Keywords: | KB121733 |
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