PC Ext: Failure Delivering User Mail Due to Mailbag Contention (121732)
The information in this article applies to:
- Microsoft Mail for PC Networks 3.2
This article was previously published under Q121732 SYMPTOMS
When the External Mail program (EXTERNAL.EXE) encounters a mailbag
contention problem, the SYSTEM.LOG report generated may be incorrect. It is
also possible that no report will be generated and External may stop
responding (hang or crash).
If the report is generated, it may list recipients that actually did
receive
the message rather than list only the recipient whose mailbag could not be
accessed.
CAUSE
These errors can occur when multiple recipients are specified for one
postoffice and one of the recipients experiences a delivery problem. As the
External Mail program tries to create the SYSTEM.LOG report, memory can be
corrupted.
This problem does not occur for mail sent from user to user, within one
postoffice.
STATUS
Microsoft has confirmed this to be a problem in version 3.2.9 of the
External Mail program. This problem was corrected in version 3.2.12 of
EXTERNAL.EXE. If you do not have version 3.2.12 (or later), you can
download
EXTUPD.EXE, a self-extracting file, on the following services: - Microsoft's World Wide Web Site on the
Internet
On the www.microsoft.com home page, click the Support icon.
Click Knowledge Base, and select the product.
Enter kbfile EXTUPD.EXE, and click GO!
- Internet (anonymous FTP)
ftp ftp.microsoft.com
Change to the Softlib/Mslfiles folder. Get
EXTUPD.EXE
- The Microsoft Network
On the Edit menu, click Go To, and then click Other Location. Type
mssupport.
Double-click the MS Software Library icon.
For additional information about downloading, please see the following
article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
| Modification Type: | Major | Last Reviewed: | 10/28/1999 |
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| Keywords: | KB121732 |
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