Word Hangs Inserting Caption with Revision Marking Turned On (121700)
The information in this article applies to:
- Microsoft Word for Windows 6.0
- Microsoft Word for Windows 6.0a
- Microsoft Word for Windows 6.0c
- Microsoft Word for Windows 95
- Microsoft Word for Windows 95 7.0a
- Microsoft Word for Windows NT 6.0
This article was previously published under Q121700 SYMPTOMS
An hourglass pointer may appear and persist, and Word may appear to hang
(stop responding) when you insert a caption if revision marks are turned
on. (To insert a caption, choose Caption from the Insert menu. To turn on
revision marks, choose Revisions from the Tools menu and select the Mark
Revisions While Editing check box.)
If you press CTRL+ALT+DEL after the hourglass pointer appears, Windows
displays the following error message:
WINWORD.EXE
This Windows application has stopped responding to the system.
NOTE: If you press ESC after the hourglass pointer appears (instead of
pressing CTRL+ALT+DEL), Word sometimes endlessly updates the caption
number.
CAUSE
This problem occurs if you select the Include Chapter Number option in the
Caption Numbering dialog box to add a caption to an existing series of
captions. For example, if your document already contains Figure 3-1 and
Figure 3-2, the problem occurs if you insert Figure 3-3 with revision
marking turned on. (To open the Caption Numbering dialog box, choose
Caption from the Insert menu and choose the Numbering button.)
By contrast, the problem does not occur if you insert the first caption in
a series with revision marking turned on; for example, Word does not hang
when you insert Drawing 1-1.
STATUS
Microsoft has confirmed this to be a problem in the versions of Word listed
above. This problem was corrected in Microsoft Word 97 for Windows.
| Modification Type: | Minor | Last Reviewed: | 8/16/2005 |
|---|
| Keywords: | kbproof KB121700 |
|---|
|