Compaq Prosignia Hangs on GUI Portion of Setup (121545)


The information in this article applies to:

  • Microsoft Windows NT Workstation 3.5
  • Microsoft Windows NT Server 3.5
This article was previously published under Q121545
3.50
WINDOWS
kbhw kb3rdparty

SYMPTOMS

When you install Windows NT version 3.5 on a COMPAQ Prosignia DX/2 66, the system stops responding (hangs) at the graphical user interface portion of Setup. A dialog box requesting the product number is displayed as well as a mouse pointer, which is not functional.

CAUSE

This problem occurs if the mouse support is disabled in the system BIOS.

WORKAROUND

To work around this problem:

  1. Run the system's OEM EISA Setup utility supplied with the computer.
  2. Go to the Auxiliary Devices section.
  3. Select Pointing Devices.
  4. Ensure that Interrupts are enabled (interrupt 12).
The Compaq product discussed here is manufactured by Compaq Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MajorLast Reviewed:10/23/2003
Keywords:KB121545
©2003 Microsoft Corporation. All rights reserved.