RESOLUTION
If Custom Views Are Being Used
If the user has been defined on the postoffice as using custom directory
views, the default RNETWORK.GLB file that is generated every day at
4 A.M. will not update this particular client's address book. For
changes to be reflected in a custom view, you must use the Mail
Administrator (ADMIN.EXE) program to update the custom view, as follows:
- Select Remote, Views, Modify. Select the first view and press ENTER.
- Press ESC, then press ENTER when the Enter View Name dialog box is
displayed.
- Press ENTER one more time to select Yes in response to the suggestion,
"Modify Remote Directory View."
This will update the custom view. Users will see the update after they
download the address book.
Repeat these steps for all views on the system that contain the changes.
If RNETWORK.GLB Is Not Updated
The RNETWORK.GLB file is updated from the ADMIN.NME file every day at
4 A.M. Check the RNETWORK.GLB file time and date. If the file is not dated
and stamped at 4 A.M., you can safely assume that it was not updated. If
this is the case, perform the following steps to regenerate the
RNETWORK.GLB file:
- Go to the GLB subdirectory on the postoffice where the RNETWORK.GLB file
has not been updated. Rename the RNETWORK.GLB file to RNETWORK.OLD.
- Run the Mail Administrator program on the same postoffice. Select
Remote, Regenerate, Yes. The RNETWORK.GLB will be regenerated.
- Go to a client and again download the postoffice list.
NOTE: If this solves the problem ensure that you are using the latest
versions of ADMIN.EXE (version 3.2.12 or later) and EXTERNAL.EXE (version
3.2.13 or later).
If ADMIN.NME Possibly Corrupted
If you are confident that the RNETWORK.GLB file is being properly updated,
the problem may lie with the client. On the client computer, go to the
WINDOWS/MSMAIL/MSRMT/NME subdirectory and rename the ADMIN.NME file to
ADMIN.OLD. Download the address list again.