Norton Antivirus Causes Windows 95 to Hang on Exit (121229)


The information in this article applies to:

  • Microsoft Windows 95
This article was previously published under Q121229

SYMPTOMS

When you exit or shut down Windows 95, your computer stops responding (hangs).

CAUSE

Norton Antivirus (NAVTSRW.EXE) from Norton Desktop for Windows 3.0 does not restore INT 21 when it is terminated. This causes Windows 95 to hang when you exit.

WORKAROUND

At this time, the only workaround is to remove or remark out the NAVTSRW.EXE line in the WIN.INI file.

In the [Windows] section of the WIN.INI file, change 
   Load=NAVTSRW.EXE

   to:

   ;Load=NAVTSRW.EXE

   or to:

   Load=

MORE INFORMATION

Norton Desktop for Windows is manufactured by Symantec Corporation, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:3/17/2005
Keywords:KB121229
©2004 Microsoft Corporation. All rights reserved.