Works Err Msg: Cannot Find Viewer File (121062)

The information in this article applies to:

This article was previously published under Q121062

SYMPTOMS

You may receive the following error message when starting a topic from the Help menu in Works for Windows, multimedia edition, version 3.0:

Multimedia Viewer.
Cannot find viewer file. Make sure the correct
disk and directory are specified.

This error message occurs if the following line is incorrect or missing from the [Files] section of the VIEWER.INI file

[Files]
MSWORKS.MVB=D:\HELP

where D: is the drive letter of the CD-ROM drive.

Edit the VIEWER.INI file (usually in the Windows directory) in a text editor such as Notepad and add the following line to the [Files] section

MSWORKS.MVB=D:\HELP\, Cannot locate Files. Please insert the Microsoft Works CD Rom, or run Setup.

where D: is the CD-ROM drive letter.

NOTE: The above line should be a single line in the VIEWER.INI file.

Modification Type:	Major	Last Reviewed:	1/15/2000
Keywords:	KB121062