Problems Installing OS/2 1.3 on Compaq Prosignia VS (121051)


The information in this article applies to:

  • Microsoft LAN Manager 2.1
  • Microsoft LAN Manager 2.1a
  • Microsoft LAN Manager 2.2
  • Microsoft LAN Manager 2.2b
This article was previously published under Q121051

SYMPTOMS

Microsoft OS/2 version 1.3 does not install successfully on a Compaq Prosignia VS with a Maxtor MXT-540S SCSI hard-drive.

CAUSE

The problem occurs when the Maxtor MXT-540S SCSI hard-drive is connected to Compaq's on-board SCSI controller with the NCR-53C710 chipset. This controller works only with Compaq-provided hard-drives, and should not be used as a standard SCSI interface.

RESOLUTION

In order to correct this problem:

  1. Disable the on-board SCSI controller (NCR-53C710) and use one of the supported external SCSI controllers.
  2. Upgrade to Compaq's SCSI controller with the NCR-53C870 chipset. Contact Compaq Technical Support at (800) 652-6672.
The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.
Modification Type:MajorLast Reviewed:9/30/2003
Keywords:KB121051
©2003 Microsoft Corporation. All rights reserved.