GP Fault in EXCEL.EXE Opening Word Document (115864)


The information in this article applies to:

  • Microsoft Word for Windows 6.0
  • Microsoft Word for Windows 6.0a
  • Microsoft Word for Windows 6.0c
  • Microsoft Word for Windows 95
  • Microsoft Excel for Windows 5.0
This article was previously published under Q115864

SYMPTOMS

A general protection (GP) fault may occur when you open a Word for Windows document that contains a linked Microsoft Excel graph if Delrina WinFax Pro version 4.0 is installed on your computer.

CAUSE

The GP fault occurs if the Microsoft Excel 4.0 macrosheet, named MSEXCEL4.XLM, exists in your Microsoft Excel XLSTART subdirectory. MSEXCEL4.XLM is a file that WinFax Pro version 3.0 installs.

STATUS

Delrina has confirmed this to be a problem with WinFax Pro 4.0. For more information, contact Delrina WinFax Pro 4.0 product support at (416) 443-4390.

Delrina recommends that you do the following to avoid the GP fault in Microsoft Excel:

  1. Remove the MSEXCEL4.XLM file from your Microsoft Excel XLSTART subdirectory.
  2. Copy the MSEXCEL5.XLS file from your WinFax Pro 4.0 program directory to your Microsoft Excel XLSTART subdirectory. MSEXCEL5.XLS appears in the WinFax Pro 4.0 program directory if you installed the Microsoft Excel macros when you installed WinFax Pro.
The WinFax Pro products included here are manufactured by Delrina, a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.
Modification Type:MinorLast Reviewed:8/16/2005
Keywords:kbprint KB115864
©2004 Microsoft Corporation. All rights reserved.