PC Adm: Err Msg: Notice 53 Error Creating User Address (112904)


The information in this article applies to:

  • Microsoft Mail for PC Networks 2.1x
  • Microsoft Mail for PC Networks 3.0
  • Microsoft Mail for PC Networks 3.0a
  • Microsoft Mail for PC Networks 3.2
This article was previously published under Q112904

SYMPTOMS

When you add users to or modify a personal address list from the MS-DOS Mail client, the following error may occur:
Notice 53:
Error Creating User Address in Personal Address List

CAUSE

This error can be caused by insufficient network rights, a corrupted or missing address list file (<xxxxxxx>.NME file, where <xxxxxxxx> is the user's hexadecimal ID), or a missing .NME file.

The error can also be caused by an ownerless .NME file for an user (on Novell) or an ownerless .NME directory (on Novell). The client is looking for the user's HEXID.NME and cannot get the information if the directory is ownerless.

RESOLUTION

To resolve this problem, ensure that the user has sufficient network rights to the database. If the file is missing or corrupted and no backup exists, create a test user. Copy the test user's .NME file to the .NME file of the user experiencing the problem. Add names as required.

A second option (see the note below before you attempt this resolution) is to copy the ADMIN.NME file to <xxxxxxx>.NME. This makes the complete postoffice address list (POL) the user's personal address list (PAL), and any unnecessary names can be deleted.

NOTE: If the ADMIN.NME file has a user "Foreign Admin" who is the administrator of another postoffice (added by using the Address, Create command in the Mail Administrator program) and a user deletes "Foreign Admin" from the PAL, the MS-DOS Mail client goes to the NETPO.GLB file and marks the "Foreign Admin" record there as deleted. The name remains in the PAL, however, and if the user tries to send mail to "Foreign Admin" from the PAL, the following error results:
Address is no longer valid
If neither of these methods works, you may have to reset the NETPO.GLB file by using the MS-DOS DEBUG program with the following commands:

(NOTE: Make a backup copy of the NETPO.GLB file before you proceed with the steps below.)

debug netpo.glb
-f100,103,0
-w
-q

This will reset the first 4 bytes of the file.
Modification Type:MajorLast Reviewed:11/7/1999
Keywords:KB112904
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