Mac Client Cannot Print After Service Pack 2 is Installed (112022)


The information in this article applies to:

  • Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q112022

SYMPTOMS

After you install U.S. Service Pack 2 for Windows NT, trying to print from a Macintosh client causes this error message to appear:
<application_name> is unable to print this document. Make sure you've selected a printer.

This happens only if you have set up a user account for the Print Server for Macintosh as described on page 64 of the Windows NT Advanced Server "Services for Macintosh" (SFM) manual.

WORKAROUND

To work around this problem, use the Services section of Control Panel to set the Print Server for Macintosh to log on as the System Account (while it is, you cannot set print permissions for Macintosh clients).

STATUS

Microsoft has confirmed this to be a problem in Windows NT Advanced Server version 3.1. This problem has been corrected in the latest U.S. Service Pack for Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K
Modification Type:MajorLast Reviewed:8/8/2001
Keywords:kbinterop KB112022
©2002 Microsoft Corporation. All rights reserved.