Server Services Fail when Start Configuration Changed (110666)


The information in this article applies to:

  • Microsoft SNA Server 2.0, when used with:
    • the operating system: Microsoft Windows NT
This article was previously published under Q110666

SYMPTOMS

SNA Server services are designed to run under the System account, and fail to run if the administrator changes any of the services to start under a user context.

CAUSE

The SNA Server setup program automatically configures all SNA Server services to "Log On" under the System account. This includes SnaBase, SnaServer, any SNA link services, SnaNetMn, NVAlert, and NVRunCmd. If any of the services are changed to run under a user context, they will not run.

RESOLUTION

In the Control Panel window, choose the Services icon, and then choose the Startup button and make sure all SNA Server services are configured to start under the System account.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Microsoft is researching this problem and will post more information in this article when the information becomes available.

MORE INFORMATION

The following are the errors that may occur if these services were configured to start in any account OTHER than the System account:

SnaServer Service

  • SNATRC.DLL failed to initialize.
  • The Windows NT application event log will include: 
      Event 650, SNA Server, Warning, ConnectNmPipe returned error rc=1
  Event 121, SNA Server, Error, Fatal error occurred, product ID=00,
       error code = 0001
  Event 589, SNA Server, Warning, Failed to display popup, rc=0.
       A Create process call for the popup process failed. The return
       code is shown.
  Event 624, SNA Server, Warning, Creating dump file
       C:\SNA\traces\snadump.log for SNASERVR.EXE
  Event 4005, perfctrs, Error, Load of a required DLL failed. Make sure
       the DLL file is in the PATH. DOS Error number is returned in the
       data (7e).
  • SNA Server Admin will show the server service as "Stopping."
  • If started through Control Panel, Control Panel displays:
    Could not start SnaServer service on <machine> Error 2140: An internal Windows NT error occurred
  • If started from the command line:
    SnaServer service could not be started.

SnaBase Service

  • SNATRC.DLL failed to initialize.
  • The Windows NT application event log will include: 
         Event 650, SNA Server, Warning, ConnectNmPipe returned error rc=1
  • If started from the command line:
    SnaBase service could not be started.
Modification Type:MajorLast Reviewed:10/29/2003
Keywords:kbbug kbnetwork kbpending KB110666
©2003 Microsoft Corporation. All rights reserved.