Mac OOF: Common Errors and Troubleshooting OOF (110389)

SUMMARY

When using version 3.1d of the Out of Office (OOF) Server in conjunction with version 3.1d of Microsoft Mail for AppleTalk Networks, you may see any of the following messages or conditions:

• Messages

  Rejecting request from user@server because server is not version 3.0.
  Your Out of Office request cannot be processed because your Microsoft Mail Server is not version 3.0 or later.

  Causes

  The server sending the request is defined as a 2.0 server.

  The server sending the request is not in the Configured Servers list.

  All servers participating must be listed in the Configuration screen.

• Problem

  User does not receive confirmation or rejection from OOF Server.

  Causes

  Mail is not being transferred between servers. Verify mail traffic path between the user and the server on which the OOF Server account is defined. Sign into the OOF Server account to verify the message has arrived. Verify routing is correctly configured if applicable.

  The OOF Server has not been started or is not displaying the log/running screen. Ensure the Status Field on the log/running screen is visible and does not display "Stopped..."

• Problem

  System displays address error and forces restart.

  Causes

  Extension or Control Panel conflict.

  HyperCard memory is set too low. Increase value under Get Info.

• Message

  Error: MS Mail Server <servername> not available.

  Causes

  The server listed is not available on the AppleTalk network. The network connection may be broken.

  The server listed is performing a backup. When the server is available again, the OOF Server will continue processing OOF requests on that server.

• Message

  Error: Home Server not available, waiting 5 minutes, then trying again...

  Causes

  The server on which the OOF Server account is defined is not available on the AppleTalk network. The network connection may be broken.

  The server listed is performing a backup. When the server is available again, the OOF Server will continue processing OOF requests on that server. If the home server is not available for two hours, the OOF Server process will stop.

• Message

  "Unknown User Name" appears in Log file.

  Cause

  The OOF Server account has not been defined.

• Dialog Box

  This account is unable to access its Local Mail file.
  Please enter the password of the last account to use the Local Mail file. To work without a Local Mail file, select Cancel.

  Causes

  Multiple users are registered with the same name, but different passwords, for example, network manager. Configure all accounts with identical names to have identical passwords.

  A user who is attempting to register has changed their password since the last time they registered as Out of Office. To correct this, enter the last password used by that user or delete the local data file for the user stored in the MS Mail Local folders.

  NOTE: To avoid this message use a Microsoft Mail version 3.0 or later workstation. This version may be obtained from AppleLink.

• Problem

  When a user is configuring an OOF registration, the Send button is disabled (grayed out).

  Cause

  There is more than one account in the All list called "OOF Server" and the form has not been altered. See Appendix A of the documentation contained on the OOF Server disk for information on configuring multiple OOF Servers.

• Message

  No Such Card

  Cause

  The workstation software is being used to access Microsoft Mail. It is recommended that the Macintosh that runs the OOF Server not be used by any other user than that OOF Server.