Err Msg: FAXSTUB.DLL Is Not a Valid Windows NT Image (109691)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
This article was previously published under Q109691 SYMPTOMS
If you migrate a user to Windows NT from Windows for Workgroups version
3.11 with At Work PC Fax installed, when you try to run Windows NT Mail,
the following error message may occur:
FAXSTUB.DLL is not a valid Windows NT image.
CAUSE
When Windows NT migrates the Windows for Workgroups 3.11 settings and At
Work Fax is installed, references to a 16-bit DLL for the Fax option are
placed in the Registry. Because Windows NT Mail is 32-bit, 16-bit DLLs will
not operate.
NOTE: The settings are migrated from the MSMAIL.INI file. To prevent
additional new users from having these setting migrated, remark out the fax
settings in the MSMAIL.INI file.
RESOLUTION
To eliminate this error message, remove the references to FAXSTUB.DLL and
the Fax menu from the Registry with the Registry Editor (REGEDT32.EXE),
using the following steps:
WARNING: Using Registry Editor incorrectly can cause serious, system- wide
problems that may require you to reinstall Windows NT to correct them.
Microsoft cannot guarantee that any problems resulting from the use of
Registry Editor can be solved. Use this tool at your own risk.
- Go to HKEY_CURRENT_USER\Software\Microsoft\Mail.
- Delete the Providers key.
- Delete the EFAX Transport key.
- In the Custom Commands Key, delete all Values that reference Fax
commands.
- Delete the Value Fax= from the Custom Menus Key.
- Delete the CustomOptionsHandler Value in the Microsoft Mail Key.
- Delete the Value referencing Fax.Encrypted from the Custom Messages Key.
Windows NT Mail should now run without the above error message. The At Work
PC Fax feature included with Windows for Workgroups version 3.11 does not
work under Windows NT.
| Modification Type: | Major | Last Reviewed: | 11/4/2003 |
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| Keywords: | kbother KB109691 |
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