Arc Status 13 Error on Olivetti 486/33 During Windows NT Setup (109080)
The information in this article applies to:
- Microsoft Windows NT Server 3.1
- Microsoft Windows NT Workstation 3.1
- Microsoft Windows NT Advanced Server 3.1
This article was previously published under Q109080 SYMPTOMS
Windows NT may fail during setup on the Olivetti 486/33 M480-20 with the
following error message:
Setup could not be started.
Could not open multi(0)disk(0)fdisk(0)partition(0)
ARC status-13 Loader exited.
CAUSE
The Olivetti 486/33 M480-20 has an option for PS/2 mouse compatibility in
CMOS setup; this option is on by default.
RESOLUTION
To allow Windows NT to set up, disable the PS/2-compatible mouse port
option in CMOS. If you are using the PS/2 mouse port on this computer,
Windows NT will not run. A serial mouse on either COM1 or COM2 must be
used.
The Olivetti product included here is manufactured by Ing. C. Olivetti, a
vendor independent of Microsoft; we make no warranty, implied or otherwise,
regarding this product's performance or reliability.
Microsoft has confirmed this to be a problem in Windows NT version 3.1 and
Windows NT Advanced Server version 3.1. We are researching this problem and
will post new information here in the Microsoft Knowledge Base as it
becomes available.
| Modification Type: | Major | Last Reviewed: | 11/20/2003 |
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| Keywords: | kbHardware KB109080 |
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