To help us diagnose your problem, please complete the following Problem 
Report Form (SCSI). Return the completed form to Diamond Technical 
Support so we can look into the problem. When reporting problems with 
this form, please be as detailed as possible to ensure a quicker and 
more accurate response. This form may be processed electronically, so 
please keep the format intact. 
          
    Thank you,                         
 		Diamond Multimedia Systems,
		Electronic Services
            	Technical Support


Please fill out the following report to log the problem with your 
Diamond product. 
Send the completed form to:
Diamond Multimedia Systems
ATTN: Technical Support
2880 Junction Ave.
San Jose, CA 95134-1922
United States
Others--FAX: 408-325-7171
Email:  Fireport@diamondmm.com

*********************DIAMOND MULTIMEDIA SYSTEMS**************************
*************************PROBLEM REPORT FORM*****************************
********************************SCSI*************************************

Personal Information
>Your name:
>Your address:
>Your Phone #(s):
Daytime:
Evening:
FAX:
>Your email address(es):

Technical Support Person (S) contacted
>Name:
>Extension:
>Call Tracking Case Number:


>>>------------------------------------------------------------------->>> 
Product Information 
>Diamond product name(s) (full product name from the box):
>BIOS version of your Diamond product:

>Driver versions (from the diskette label):
>DOS            :    
>WINDOWS 9x     :    
>Novell Netware :   
>Windows NT 4.0 :   

>PC Board revision (you will need to examine the card for this):


>>>------------------------------------------------------------------->>>
System Information
>Motherboard :
>Make/Manufacturer and model:


Chipset type your motherboard uses:{You can find this by either looking
at the motherboard, you should see 1 or 2 square, surface mounted chips 
usually about 1-1.5" across. Or you should check your motherboard 
documentation or with the motherboard manufacturer. Some of the more 
common chipsets are Intel, OPTi, UMC, Chips and technology (Chips), SiS,
Via, Symphony, VLSi, Micronics (Micron), HiNT, EFAR, and Contaq. Also 
get the chip number (usually the very top line printed on the chip below 
the logo).

>Name 	:      
>Chip number:
>System BIOS: 			Make :   
>Version 	:
>Date    	:
>Bus types (ISA,EISA,PCI,VLB,MC separate with a comma):


>Misc features (onboard I/O, video, disk controllers, etc...)


>>>------------------------------------------------------------------->>>
Component Information

>Other cards installed in the system (please list all & bus type):


>Other components installed (CD-ROM, scanners, etc... not cards):


Software Information
>Primary operating system (DOS, Windows NT, OS/2, UNIX, etc...):
>Version of operating system:


>Other installed software that applies (also give versions):


>>>------------------------------------------------------------------->>>
Problem Description
>Primary application or hardware component you are having a problem 
with:


>Version of application or other pertinent information about this 
component:


>Problem description:
Please be as detailed as possible here, this information is very 
critical. You may want to provide an example.


>Describe the steps we can use to recreate this problem you are having:
(assume we know nothing about the application or hardware device.)
The best way to do this is to list in an instruction format of 
key-presses to follow, like a recipe.



>Please indicate if the problem happens everytime, or 70%, 50%, 
or 30% of the time. 

>What you have done already to troubleshoot the problem,( list the 
name of the Technical Support Representative that was contacted.):

>Please indicate if any of the following steps were tried( either with 
Technical Support or on your own.)

>Driver version:
>Bios version:
	Bios Options:
		Disable SCAM:
		Sync Nego OFF:
		WIDTH BITS:
		Timeout Delay:
		Cd-boot enable:
		Removable Media options:
>Different Cables:
>Configuration on the cables:
>Terminate a different device:
	Active/Passive:
>Was the device set to Factory defaults:
>Changing Resources for the Fireport:
>Verify Peripheral firmware is up to date:



System Configuration

>Please attach a copy of any requested system information here, this 
may be your autoexec.bat, config.sys, etc... 

>Please describe how your peripherals/Drives are connected: (Please 
include IDE, ALL SCSI cards, and Peripherals, not just the one product 
in question.) (For Example, I have one (Insert Manufacturer, Make, Model,
and Firmware, and jumper settings.) hard drive attached to channel
A (the channel near the metal plate), set to id 0 and Active
Termination enabled, with Termination Power to the Bus. The jumper
settings are as follows.....)

Thank you for taking the time to fill this form out. Please return it to 
us via mail, fax or email through the methods listed above. If you send 
this form as a file attachment, try to use a name that may be unique 
(such as <your last name>.TXT. This will help us to avoid confusing your 
report with other reports.

Thank you,        
Diamond Multimedia Systems          
--Technical Support Department            
--Electronic Services

March 19, 1998 (revised) - Diamond Multimedia Systems, Technical Support