To help us diagnose your problem, please complete the following Problem Report Form. Return the completed form to Diamond Technical Support so we can look into the problem. When reporting problems with this form, please be as detailed as possible to ensure a quicker and more accurate response. This form may be processed electronically, so please keep the format intact. Thank you, Diamond Multimedia Inc. Electronic Services Technical Support Please fill out the following report to log the problem with your Diamond product. Send the completed form to: Diamond Multimedia Systems ATTN:Technical Support 7101 SW Supra Drive Albany, OR 97321 United States OR FAX: (541) 967-2401 OR Email: dimdtech@diamondmm.com When e-mailing this account with PDR's, please make the subject "911 - PDR" ****************DIAMOND MULTIMEDIA INC*********************** ******************PROBLEM REPORT FORM************************ ------------------------------------------------ >>>Personal Information<<< Your name: Your address: Your Phone #(s): Daytime: Evening: FAX: Your email address(es): ------------------------------------------------ >>> Product Information <<< Diamond product name(s) (full product name from the box): BIOS version of your Diamond product (video cards only): (This information can be found by running "DEBUG" and then typing "DC000:35") Driver versions (from the diskette label or Information tab of drivers): PC Board revision (you will need to examine the card for this): ------------------------------------------------ >>>System Information<<< Motherboard Specifications: Make/Manufacturer: Model: Chipset type your motherboard uses: (This is typically incorporated into the name of the motherboard) (HX, VX, FX, TX, LX, BX, HX-Pro, VX-Pro, TX-Pro) Chipset number: (430, 440) System BIOS: Make: (Award, Phoenix , AMI) Version: Date: (Can typically be determined by running "DEBUG" and typing "DF000:FFF0") Bus types: (PCI, AGP, ISA, EISA, VLB, MC): Misc. features: (Onboard I/O, video, disk controllers, etc.) ------------------------------------------------ >>>Component Information<<< Other cards installed in the system: (Please list all types, brand names, & bus type): Other components or peripherals installed: (CD-ROM, scanners, etc. not cards): If this is a video card, please provide the following information about your Monitor: Make/manufacturer: Model: Size: Any additional features/note that might pertain to the problem (Screen size, power management, etc.) ------------------------------------------------ >>>Software Information<<< Primary operating system: (DOS, Windows NT, OS/2, UNIX, etc.): Version of operating system: Other installed software that applies (also give versions): ------------------------------------------------ >>>Problem Description<<< Primary application or hardware component you are having a problem with: Version of application or other pertinent information about this component: If this is a video product, what resolution and refresh rate does this problem occur in? (Yes or No to each, if yes, supply the refresh rate you tried): 640x480: Yes or No Rate: 800x600: Yes or No Rate: 1024x768: Yes or No Rate: 1152x864: Yes or No Rate: 1280x1024: Yes or No Rate: 1600x1200: Yes or No Rate: What color modes have you tried? (Again, Yes or No to each): # of colors - pixel depth: 16 colors - 4 Bit: Yes or No 256 colors - 8 Bit: Yes or No 65535 - 16 Bit: Yes or No (High Color) 16M - 24/32 Bit: Yes or No (True Color) If applicable, does this problem occur while using the standard VGA driver?: ------------------------------------------------ Problem description: Please be as detailed as possible here, this information is very critical. You may want to provide an example: ------------------------------------------------ Describe the steps we can use to recreate this problem you are having: (Assume we know nothing about the application or hardware device) ------------------------------------------------ What you have done already to troubleshoot the problem: ------------------------------------------------ >>>System Configuration<<< Please attach a copy of any requested system information here, this may be your autoexec.bat, config.sys, system.ini, etc... ------------------------------------------------ Thank you for taking the time to fill this form out. Please return it to us via mail, fax or email through the methods listed above. If you send this form as a file attachment, try to use a name that may be unique (such as .TXT. This will help us to avoid confusing your report with other reports. Thank you, Diamond Multimedia Inc. --Technical Support Department --Electronic Services April 15, 1998 (revised) - Diamond Multimedia Systems, Technical Support