Patch Name: PHSS_30321 Patch Description: s700_800 11.X OV ITO7.1X Perf Agent HPUX 11 IA A.07.21 Creation Date: 04/03/11 Post Date: 04/03/16 Hardware Platforms - OS Releases: s700: 11.00 11.11 s800: 11.00 11.11 Products: OpenView Operations 7.1 Filesets: OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.00_32/64,v=HP OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.11_32/64,v=HP Automatic Reboot?: No Status: General Release Critical: Yes PHSS_30321: CORRUPTION coda_Time is corrupt; shows up as an opcmona abort. PHSS_29553: ABORT Coda aborts when retrieving data records that are missing some string (UTF8) values. Records may be missing values if a SPI client fails to submit values for all metrics. Some SPIs do not always submit a value for the UTF8 fields. This problem can occur on all of the supported Unix and Windows platforms. Category Tags: defect_repair general_release critical halts_system corruption manual_dependencies Path Name: /hp-ux_patches/s700_800/11.X/PHSS_30321 Symptoms: PHSS_30321: Change Request: 8606318909 Problem with codautil tool and EXSPIDATA datasource. Change Request: 8606326670 Coda creating corrupt log and giving false values for GBL_CPU_TOTAL_TIME. Change Request: B555022787 Coda may not log data when the log files are rolled at midnight Saturday. Change Request: B555025750 agent installation needs to unregister coda if Coda10 installed. Change Request: R555025249 coda_Time is corrupt; shows up as an opcmona abort. PHSS_29553: Change Request: 8606312403 HP 11.X GBL_CPU_IDLE_TIME is too low due to missing waiting on disk IO time. Change Request B555016055 Korean characters are not correctly displayed in Exchange SPI reports. Errors are shown in the character strings. This problem can occur on all of the supported Unix and Windows platforms. Change Request B555016493 opcmona aborts on unhandled exception thrown in libcodaaccess. Change Request R555023258 Performance problem if Coda accumulates many unresolved instances. Change Request R555023771 Unhandled exception when calling codautil - data is not available for IIS reports. PHSS_28986: Change Request: B552002462 Errors in EXSPI Mailbox Reports due to improper handling of the DDF data. Change Request: B555015875 coda_SubmitObservation fails after a new metric was added to an object. Change Request: R555017222 64 bit counters have negative values if populated from 32 bit fields that wrap. Change Request: R555019316 Enhance codautil to allow users to view the last set of logged values. Change Request: R555019330 Gbl_Mem_Phys should be MBytes, not KBytes. Change Request: R555020973 Provide a faster mechanism for creating a partial list of instances. Change Request: R555020974 Improve KMdataMatrix memory management for sparse data. Defect Description: PHSS_30321: Resolution: Change Request: 8606318909 When running codautil with the -dumpds option, not all of the data for the specified datasource may be listed. The following error message may be displayed: Unable to get requested raw data (16) This occurs when one or more of the datasource objects don't have any data to report for the last interval. Codautil has been modified to check for the existence of a datasource object and report the name of the object if the object can't be found in the last logged interval. It then continues the processing of any remaining object(s). Change Request: 8606326670 The CPU may spike anywhere from 20,000 to 60,000% on terminal servers with W2k SP3 and nodes running W2k IIS servers as well. These spikes occurred during system reboot/restart when Coda was attempting to log its data. The code was modified to indicate that there is a gap in the data prior to deleting a corrupted coda log. The missing data is now reported correctly. Change Request: B555022787 Due to improper handling of the Coda logs when they are shut down for the log file roll at Midnight on Saturday, the metrics that are logged at 23:55 may not get reported correctly and show a gap in the data. The code was modified to correctly handle the log file roll at Midnight on Saturday to report the metrics that are logged at 23:55. This solves the problem of the missing data for that time period. Change Request: B555025750 Enhance the installation for coexistence with future versions of components. The installation has been modified to take into account future releases of the Performance Agent. Change Request: R555025249 Date/time values can become corrupted in multi-threaded applications bacause Coda is using non-thread safe system calls. The most obvious symtom shows up as an opcmona abort. Coda now uses thread safe system calls, thereby providing correct date/time values. PHSS_29553: Resolution: Change Request: 8606312403 On HP-UX 11.X, the sum of GBL_CPU_TOTAL_TIME and GBL_CPU_IDLE_TIME is much less than the expected 300 seconds for many intervals when there is a lot of disk activity. On HP-UX 11.X, GBL_CPU_IDLE_TIME now includes the waiting on disk IO time. Summing the GBL_CPU_TOTAL_TIME and GBL_CPU_IDLE_TIME now correctly accounts for the 300 seconds in the 5-minute intervals. Change Request: B555016055 Korean characters are not correctly displayed in Exchange SPI reports. Errors are shown in the character strings. This problem can occur on all of the supported Unix and Windows platforms. The non-ASCII data is now handled correctly by the DDF code. The string processing no longer assumes the data in ASCII. Change Request: B555016493 An unhandled "uninitialized DateTime" exception (fatal error) in libcodaaccess caused opcmona to abort. The DateTime field in question is now properly initialized to prevent a fatal error from occurring. Change Request: R555023258 Internally, Coda maintains a list of unresolved object instances. An entry is added to this list every time data for a new instance is submitted by the SPIs. When a client requests data from Coda, the list of unresolved instances must be "unified". The algorithm used to do this is very slow. As the list of unresolved instances grows, the response time of Coda quickly becomes unacceptable. To correct this problem, the unresolved instances are "unified" before allowing new data to be submitted. This will cause a minor delay for some submit requests, but will prevent the huge delays currently seen when the list of unresolved instances is large. Change Request: R555023771 Coda aborts when retrieving data records that are missing some string (UTF8) values. Records may be missing values if a SPI client fails to submit values for all metrics. Some SPIs do not always submit a value for the UTF8 fields. This problem can occur on all of the supported Unix and Windows platforms. The code now detects missing string (UTF8) values and handles them appropriately. PHSS_28986: Resolution: Change Request: B552002462 The errors in the Exchange SPI Mailbox Reports were due to improper handling of the DDF data in Coda. This has since been corrected so that only the valid data is returned to Reporter. Change Request: B555015875 New metrics can now be added to an existing DDF object after data has been submitted. Change Request: R555017222 Coda now handles a 32 bit wrap in a 64 bit field, thereby showing the correct values for any affected metric. Change Request: R555019316 The codautil tool has been enhanced to allow any user to view the object model (through the use of the -obj option) for all of the SPIs that that have been deployed and are running on their nodes. In addition, the -dumpds option (the datasource name is required) will report all of the data for the specified datasource for the last logged interval. The command formats are: codautil -obj codautil -dumpds Change Request: R555019330 GBL_MEM_PHYS is now reported in MBytes. Change Request: R555020973 Added attributes to keep track of last instance visited in the instance list. These attributes are used to speed sequential access to list elements. Change Request: R555020974 Extensive modifications to minimize memory used to store dataMatrix on server and client. Enhancement: No SR: B555025750 B555022787 R555025249 8606318909 8606326670 B555016055 B555016493 R555023258 8606312403 R555023771 B555015875 R555017222 B552002462 R555020973 R555020974 R555019330 R555019316 Patch Files: OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.00_32/64, v=HP: OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.11_32/64, v=HP: /var/opt/OV/share/databases/OpC/mgd_node/vendor/hp/ia64/ hp-ux11_32/A.07.10/RPC_DCE_TCP/perf_pkg.Z /var/opt/OV/share/databases/OpC/mgd_node/vendor/hp/ia64/ hp-ux11_32/A.07.10/RPC_DCE_TCP/perf_version what(1) Output: OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.00_32/64, v=HP: /var/opt/OV/share/databases/OpC/mgd_node/vendor/hp/ia64/ hp-ux11_32/A.07.10/RPC_DCE_TCP/perf_pkg.Z: None /var/opt/OV/share/databases/OpC/mgd_node/vendor/hp/ia64/ hp-ux11_32/A.07.10/RPC_DCE_TCP/perf_version: None cksum(1) Output: OVOPC-CLT.OVOPC-UXIA-CLT,fr=A.07.10,fa=HP-UX_B.11.00_32/64, v=HP: 821109225 10860685 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/hp/ia64/hp-ux11_32/A.07.10/RPC_DCE_TCP/ perf_pkg.Z 4059024341 8 /var/opt/OV/share/databases/OpC/mgd_node/ vendor/hp/ia64/hp-ux11_32/A.07.10/RPC_DCE_TCP/ perf_version Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: Your OVO Mgmt. Server must contain the OVOPC-UXIA-CLT prior to installing PHSS_30321. If you require the HP OpenView OVO A.07.12 HPUX 11.22 Agent Support, then it can obtained by visiting this FTP site: ftp://ovweb.external.hp.com/pub/cpe/ito/OVOPC-UXIA-CLT See the README: ftp://ovweb.external.hp.com/pub/cpe/ito/OVOPC-UXIA-CLT/ HP-UX11.22Readme.txt Supersedes: PHSS_29553 PHSS_28986 Equivalent Patches: ITOSOL_00287: sparcSOL: 2.7 2.8 2.9 OVOW_00079: intelNT: 4.00 4.01 intelWIN2000: 1.00 Patch Package Size: 10350 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_30321 5. Run swinstall to install the patch: swinstall -x autoreboot=true -x patch_match_target=true \ -s /tmp/PHSS_30321.depot By default swinstall will archive the original software in /var/adm/sw/save/PHSS_30321. If you do not wish to retain a copy of the original software, include the patch_save_files option in the swinstall command above: -x patch_save_files=false WARNING: If patch_save_files is false when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. For future reference, the contents of the PHSS_30321.text file is available in the product readme: swlist -l product -a readme -d @ /tmp/PHSS_30321.depot To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_30321.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: BEFORE LOADING THIS PATCH... This patch applies to the HPUX 11.22 Agent fileset OVOPC-CLT.OVOPC-UXIA-CLT that was introduced after the base product was released. A depot containing the base HPUX 11.22 Agent fileset can be downloaded from: ftp://ovweb.external.hp.com/pub/cpe/ito/OVOPC-UXIA-CLT (A) Patch Installation Instructions ------------------------------- (A1) Install the patch, following the standard installation instructions. For backing up the system before installing a patch, you may use opc_backup(1m) NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the VPO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWINSTALL. NOTE: This patch must be installed on the VPO Management Server system, NOT on an VPO Managed Node directly. Changes will take effect on managed nodes by means of VPO Software Distribution. See chapter 2 of the VPO Administrator's Reference manual for more information. NOTE: The VPO Agent consists of several components that are patched individually. This patch updates only the Performance Agent component. Therefore the software distribution will tell, that the agent software is updated to A.07.10, not to A.07.23. Also the version of the ITOAgent bundle will still be A.07.10. You can verify the installed version of the components on the agent system using opcragt -agent_version. For example: opcragt -agent_version hpbbln8 Node hpbbln8.bbn.hp.com: OPC_INSTALLED_VERSION = A.07.23 PERF_INSTALLED_VERSION = A.07.21 COMM_INSTALLED_VERSION = 2.6.4.0 Done. (B) Patch Deinstallation Instructions --------------------------------- (B1) To deinstall the patch PHSS_30321 run swremove: NOTE: MAKE SURE THAT NO AGENT OF THE PLATFORM ADDRESSED BY THIS PATCH IS DISTRIBUTED (either from the ITO Administrator's GUI or from command line using inst.sh) WHILE RUNNING SWREMOVE. # swremove PHSS_30321