Patch Name: PHSS_28824 Patch Description: s700_800 11.X OV SIP3.1 alarms in chronological order Creation Date: 03/03/05 Post Date: 03/03/07 Hardware Platforms - OS Releases: s700: 11.00 11.11 s800: 11.00 11.11 Products: OpenView Service Information Portal 3.1 Filesets: HPOVSIP.OVSIP,fr=B.01.10,fa=HP-UX_B.11.00_32/64,v=HP Automatic Reboot?: No Status: General Release Critical: No Category Tags: defect_repair general_release Path Name: /hp-ux_patches/s700_800/11.X/PHSS_28824 Symptoms: PHSS_28824: In any alarm group, if customer configures the alarms module to have more alarms than default, then the alarms no longer appear in the correct chronological order. Defect Description: PHSS_28824: Due to a thread synchronization problem, the portal sometimes requests alarms from ovalarmsrv in pages of 0 size. When this occurs NNM sends back alarms in pages of size 100 if it has more than 100 alarms for the category requested. Due to the difference in the number of alarms expected and the number of alarms received, the portal logic mixes up the chronological order in which alarms are receeived. Resolution: The thread synchronization problem has been fixed. Also the logic for sorting the alarms has been changed to take care of the case where more than the expected number of alarms are received. Enhancement: No SR: 8606277319 Patch Files: HPOVSIP.OVSIP,fr=B.01.10,fa=HP-UX_B.11.00_32/64,v=HP: /opt/OV/SIP/webapps/ovportal/WEB-INF/classes/com/hp/ov/ portal/modules/alarms/NmAlarmCommEvtR.class what(1) Output: HPOVSIP.OVSIP,fr=B.01.10,fa=HP-UX_B.11.00_32/64,v=HP: /opt/OV/SIP/webapps/ovportal/WEB-INF/classes/com/hp/ov/ portal/modules/alarms/NmAlarmCommEvtR.class: None cksum(1) Output: HPOVSIP.OVSIP,fr=B.01.10,fa=HP-UX_B.11.00_32/64,v=HP: 3668739155 21342 /opt/OV/SIP/webapps/ovportal/WEB-INF/ classes/com/hp/ov/portal/modules/alarms/ NmAlarmCommEvtR.class Patch Conflicts: None Patch Dependencies: None Hardware Dependencies: None Other Dependencies: None Supersedes: None Equivalent Patches: OVSIPSOL_00016: sparcSOL: 2.6 2.7 2.8 OVSIPNT_00015: intelWIN2000: 1.00 Patch Package Size: 50 KBytes Installation Instructions: Please review all instructions and the Hewlett-Packard SupportLine User Guide or your Hewlett-Packard support terms and conditions for precautions, scope of license, restrictions, and, limitation of liability and warranties, before installing this patch. ------------------------------------------------------------ 1. Back up your system before installing a patch. 2. Login as root. 3. Copy the patch to the /tmp directory. 4. Move to the /tmp directory and unshar the patch: cd /tmp sh PHSS_28824 5. Run swinstall to install the patch: swinstall -x autoreboot=true -x patch_match_target=true \ -s /tmp/PHSS_28824.depot By default swinstall will archive the original software in /var/adm/sw/save/PHSS_28824. If you do not wish to retain a copy of the original software, include the patch_save_files option in the swinstall command above: -x patch_save_files=false WARNING: If patch_save_files is false when a patch is installed, the patch cannot be deinstalled. Please be careful when using this feature. For future reference, the contents of the PHSS_28824.text file is available in the product readme: swlist -l product -a readme -d @ /tmp/PHSS_28824.depot To put this patch on a magnetic tape and install from the tape drive, use the command: dd if=/tmp/PHSS_28824.depot of=/dev/rmt/0m bs=2k Special Installation Instructions: ======================================================== BEFORE LOADING THIS PATCH... - Stop the Tomcat server. - If you want to reinstall SIP, then you will have to remove the patch. Once the re-install is over you can apply the patch again. NOTE : Tomcat is not started after the patch is loaded You will need to manually start it. Also, in order to keep a history of the patches installed on your system the post-install script will attempt to copy this .text file to /opt/OV/SIP/patches. Please make sure this file is in /tmp before installation. ========================================================